Your Delivery

• Delivery packages are generally dispatched within 24 to 48 hours after receipt of payment and are shipped via our transport company, we will inform the client of an expected delivery date and the customer must produce a signature and tax identification number on delivery.

• Delivery fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and delivery fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
  
  Boxes are amply sized and your items are well-protected. 

Local Delivery in Mojacar Area

Orders are usually delivered in the local area of Mojacar, Garrucha  and Vera within 24 to 48 hours after receipt of payment unless agreed (COD) method, we will inform the client of an expected delivery date and the customer must produce a signature and tax identification number on delivery.

• Free delivery applies to orders over 100.00€ below this they will be charged at 2.50€ and more if further afield to the discretion of our company.

Consumer Returns

Consumers may cancel their Orders for any reason until, but no later than:

• The end of the 4th "working day" (days other than weekend days & public holidays) after the day of receipt of the Product & or of the Service Order Confirmation (as applicable) or

• The end of the 4th working day after the date when all such information required by law is supplied.

• Consumers' right to cancel Software that is supplied on CD, DVD or other similar storage devices is also lost if the Software is unwrapped.

• On cancellation of Products the customer returns the goods to Puntomatica.com in their original condition, undamaged & at the cost of consumer. Consumer shall take reasonable care to ensure that the goods are not damaged whilst in transit using means arranged by Consumer. Whilst in possession of the goods Consumer shall be under a duty to take reasonable care of them. Puntomatica.com shall take action against Consumer for goods returned which have been made unfit for resale or damaged whilst in the possession of Consumer.

• These provisions of Clauses do not apply to Product or Software that is damaged or defective.
• On cancellation of the Order Puntomatica.com will refund the price paid, less the direct cost of recovering the goods (when applicable), within a period of 30 days from date of cancellation.

• Puntomatica.com will fulfil its legal obligations to repair & or replace Products. These obligations are dependent upon proper use of Products & do not cover any parts of Products which have been modified or repaired without Puntomatica.com written consent.

• Puntomatica.com ´s obligations do not apply to the consumable components of consumable items (such as toner in printer cartridges) or if a defect is caused by an external cause such as fair wear & tear, software or hardware loaded onto or connected to Product by Customer where this software or hardware has not been supplied byPuntomatica.com, an accident, hazard, humidity control, electrical stress or other environmental conditions not commonly found in a safe home or office environment.

Export Control

• Customer is advised that Product, which may include technology & software, is subject to EU and US export control laws & laws of the country where it is delivered or used. Under these laws, Product may not be sold, leased or transferred to restricted end-users or countries or for restricted end-uses. Customer agrees to abide by these laws